Below are the rules of the apanele.pl online store, which contains information, including on the
method of placing the order and concluding the sales contract, delivery and payment methods
available in the store, the withdrawal procedure and the complaint procedure.
If you have any questions, write to firstname.lastname@example.org or call 605721380. We will be happy
to help you.
Have a nice day,
For the purposes of these Regulations, the following meanings are used:
Buyer - a natural person, legal person or defective legal person,
Consumer - a natural person concluding a sales contract with the Seller not related directly to his
business or professional activity,
Regulations - these regulations, available at https://apanele.pl/regulamin-sklepu/
Store - online store operating Apanele Elżbieta Apanel, Polna 2, 56-330 Cieszków, NIP 9161137111,
Through the Store, the Seller conducts retail sales, while providing electronic services to Buyers.
Through the Store, the Buyer may purchase products displayed on the Store's pages.
The Regulations specify the terms and conditions of using the Store, as well as the rights and
obligations of the Seller and Buyers.
To use the Store, including in particular to make a purchase in the Store, it is not necessary to meet
the specific technical conditions by the computer or other equipment of the Buyer. Sufficient are:
standard operating system
standard web browser
having an active email address.
The Buyer may not make a purchase in the Store anonymously or under a pseudonym.
When using the Store, it is prohibited to provide illegal content, in particular by sending such content
via forms available in the Store.
All product prices listed on the Store's website are gross prices.
Services provided electronically
Through the Store, the Seller provides electronic services to the Buyer.
The basic service provided electronically to the Buyer by the Seller is to enable the Buyer to place an
order in the Store. Placing an order is possible without creating an account in the Store.
If the Buyer decides to set up an account in the Store, the Seller also provides the Buyer with an
electronic service consisting of setting up and maintaining an account in the Store. The account
stores the Buyer's data and the history of orders placed by him in the Store. The buyer logs in to the
Account using his email address and the password he has defined.
Creating an account in the Store is done by completing and sending, using the Store's automatic
mechanism, the registration form. Upon sending the registration form, a contract for keeping an
account in the Store is concluded between the Buyer and the Seller. The contract is concluded for an
indefinite period, and the Buyer may terminate this contract with immediate effect at any time by
deleting the account.
Services are provided electronically to the Buyer free of charge. Sales contracts concluded through
the Store are paid for
In order to ensure the safety of the Buyer and the transfer of data in connection with the use of the
Store, the Seller shall take technical and organizational measures appropriate to the degree of threat
to the security of the services provided, in particular measures to prevent the acquisition and
modification of personal data by unauthorized persons.
The Seller takes steps to ensure that the Store functions properly. The Buyer should inform the Seller
about any irregularities or interruptions in the functioning of the Store.
The Buyer may submit all complaints related to the functioning of the Store via e-mail to the e-mail
address email@example.com In the complaint, the Buyer should provide the name and
surname, correspondence address, as well as the type and date of occurrence of an irregularity
related to the functioning of the Store. The Seller will consider all complaints within 14 days of
receiving the complaint and will inform the Customer of its settlement to the e-mail address of the
person submitting the complaint.
The buyer can place an order as a registered customer or as a guest.
The registered customer is the Buyer who has an account in the Store. The buyer can set up an
account from the "Login / Registration" tab or when placing the order.
In order to place an order, the Buyer is obliged to take the following steps:
select the product or products being the subject of the order by clicking the "Add to Cart" button,
from the basket view, click the "Go to checkout" button,
log in to his account in the Store, does not apply to the Buyer who logged in to his account before
placing the order, continue shopping as a guest, or, after entering his data, select the "Create
account?" option, which will automatically create a customer account in the store. After selecting
"Create account?" Create an account password.
provide the address for shipping the order and invoice data - if the Buyer has previously added
specific data to the account, he can choose this data without having to complete it again or provide
choose the delivery method and payment for the order,
provide any comments on the order in the "Comments to order" field
Optionally, check the "Send to another address?" Box if the shipment is to be sent to a different
address than the one specified in the order.
read the Regulations and accept them - The Buyer accepts the Regulations only if he has read its
content and actually accepts its provisions; accepting the Regulations is voluntary, but necessary to
place an order,
check the box "I agree to the storage of my personal data and its processing for the purpose of order
processing and shipment of goods.
click the "Buy and pay" button.
If the Buyer has chosen the payment method for the order in the form of payment via the PayU
service, after clicking the "Buy and pay" button, the Buyer will be transferred to the PayU transaction
page to make payment for the order. After making the payment, the Buyer will be redirected back to
the Store page with the order confirmation. At this time, the contract of sale of the products covered
by the order is considered to have been concluded between the Buyer and the Seller.
If the Buyer has chosen a payment method for orders other than payment via the PayU website,
after clicking the "Order with payment obligation" button, he will be immediately taken to the order
confirmation page. At this time, the contract of sale of the products covered by the order is
considered to have been concluded between the Buyer and the Seller.
The buyer must provide true personal data in the order form. The buyer is responsible for providing
false personal data. The Seller reserves the right to suspend the execution of the order in a situation
where the Buyer has provided false data or if the data raises reasonable doubts of the Seller as to
their correctness. In this case, the Buyer will be informed by phone or e-mail about the Seller's
doubts. In this situation, the Buyer has the right to clarify all circumstances related to verifying the
accuracy of the data provided. In the absence of data enabling the Seller to contact the Buyer, the
Seller will provide all explanations after the Buyer has contacted.
The Buyer declares that all data provided by him in the order form are true, while the Seller is not
obliged to verify their accuracy and correctness, although he has such permission in accordance with
paragraph 6 above.
Delivery forms and payment methods
The buyer has the following forms of order delivery to choose from:
shipment via DPD courier - cost PLN 15.00, approximate delivery time: 2 business days from the
moment of the contract,
cash on delivery via courier DPD - cost PLN 18.00, approximate delivery time: 2 business days from
the moment of the contract,
The cost of delivery is borne by the Buyer, unless the Seller specifies otherwise in the Store.
The buyer has the following payment methods to choose from:
transfer to the Seller's bank account,
payment via PayU
Execution of the contract
After the Buyer places the order in accordance with the procedure described in § 4 of the
Regulations, an order confirmation will be sent to the Buyer's e-mail address.
If the Buyer has chosen the payment method in the form of a transfer to the Seller's bank account,
he is obliged to pay for the order within 3 days of the conclusion of the contract.
The implementation of the order consists in its preparation for shipment to the Buyer or for personal
collection by the Buyer. The order is considered completed when the order is ready for shipment. If
the order covers more than one product, the delivery time is the longest time indicated in the
description of the product included in the order.
The order processing time is counted from the moment of payment for the order.
After completing the order, the Seller will send a confirmation of the order to the e-mail address of
the Buyer and begin sending the order to the Buyer. The order is sent to the Buyer in the manner
chosen by the Buyer in accordance with § 4 para. 1 of the Regulations.
The delivery time of the order to the Buyer depends on the shipping method chosen by the Buyer
and is counted from the date of the contract in accordance with § 6 para. 3 of the Regulations.
Withdrawal from the Consumer contract
A consumer who has entered into a distance contract with the Seller has the right to withdraw from
the contract without giving a reason within 14 days of taking possession of the purchased items.
The right to withdraw from the contract does not apply to a contract in which the subject of the
service is a non-prefabricated item, manufactured according to the specifications of the consumer or
serving to satisfy his individual needs
To withdraw from the contract, the consumer must inform the seller about his decision to withdraw
from the contract by an unequivocal statement - for example, a letter sent by post, fax or e-mail.
The consumer may use the model withdrawal form available at www.apanele.pl, but this is not
To meet the deadline to withdraw from the contract, it is enough for the consumer to send
information regarding the exercise of the consumer's right to withdraw from the contract before the
deadline to withdraw from the contract.
The consumer is obliged to return the product to the Seller or hand it over to a person authorized by
the Seller to receive it immediately, but not later than 14 days from the day on which he withdrew
from the contract, unless the Seller offered to collect the item himself. To meet the deadline, it is
sufficient to return the product before its expiry.
The consumer bears the direct cost of returning the item.
In the event of withdrawal from the contract, the Seller returns to the Consumer all payments
received from the Consumer, including the cheapest cost of delivery of products available in the
Store (if the cost was covered by the Consumer) immediately, and in any case not later than 14 days
from the day on which the Seller was informed of the performance right of withdrawal. The
reimbursement of payments will be made using the same payment methods that were used by the
Consumer in the original transaction, unless the Consumer has expressly agreed to a different
solution. In any case, the Consumer will not incur any fees in connection with the form of
If the Seller has not offered to collect the item from the Consumer himself, he may withhold the
reimbursement of payments received from the Consumer until he receives the item back or the
Consumer provides proof of sending it back, depending on which event occurs first.
The consumer is responsible for reducing the value of the product as a result of using the product in
a way that goes beyond what is necessary to establish the nature, characteristics and functioning of
Responsibility for defects
The seller is obliged to provide the buyer with a product free from defects.
The Seller is liable to the Buyer if the product sold has a physical or legal defect (warranty for
If the product sold has a defect, the Buyer may:
request replacement of the product for one free of defects,
demand that the defect be removed,
submit a price reduction statement,
make a statement of withdrawal from the contract.
If the Buyer finds a defect in the product, he should inform the Seller about it, at the same time
specifying his claim related to the defect or making a statement of relevant content.
The buyer may use the complaint form available at www.apanele.pl, however, this is not obligatory.
The Buyer may contact the Seller by both traditional mail and electronic mail.
The Seller shall respond to the complaint submitted by the Buyer within 14 days from the day of
delivery of the complaint by means of such means of communication by which the complaint was
Details of the Seller's warranty for defects are governed by the provisions of the Civil Code (Articles
556 - 576).
Personal data and cookies
Out-of-court complaint consideration and redress methods
The seller agrees to submit any disputes arising in connection with the sale of goods through
mediation. Details will be determined by the parties to the conflict.
The consumer has the option of using extrajudicial means of dealing with complaints and redress.
Among other things, the consumer has the option of:
referring to a permanent amicable consumer court with a request to settle the dispute arising from
the concluded sales contract,
request the provincial inspector of the Trade Inspection to initiate mediation proceedings regarding
the amicable settlement of the dispute between the Buyer and the Seller,
use the assistance of a poviat (municipal) consumer ombudsman or social organization whose
statutory tasks include consumer protection.
More detailed information on out-of-court complaint consideration and redress methods can be
found by the Consumer on the website http://polubownie.uokik.gov.pl.
The consumer may also use the ODR platform, which is available at
http://ec.europa.eu/consumers/odr. The platform is used to resolve disputes between consumers
and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations
arising from an online sales contract or service contract.
The Seller reserves the right to introduce and revoke offers, promotions and to change the prices of
products in the Store without prejudice to the rights acquired by the Buyer, including in particular
the terms of the contracts concluded before the change.
The Seller reserves the right to make changes to the Regulations. Agreements concluded before the
amendment to the Regulations shall be subject to the Regulations in force on the date of conclusion
of the agreement.
Buyers who have an account in the Store will be notified by e-mail to the e-mail address assigned to
the account of any change to the Regulations. In the absence of acceptance of the content of the
new Regulations, the Buyer has the right to terminate the account agreement at any time by deleting
the account or submitting an appropriate statement to the Seller, in any form, to terminate the
These Regulations shall apply from 01/09/2019.